FAQ's
To order via the website you will need to be a registered account holder. If you are not registered, please complete the trade application form on the home page on ‘create account’.
Happy Flowering 🙂
1) Go to the Cart Page
2) Below the image of the final item, opposite 'Subtotal', there is a clickable message saying 'Add a note to your order'
3) Click 'Add a note to your order and a message box will appear
4) Enter your message and it will automatically be added to your order once payment has been successful
Our WEBSHOP opens on a Thursday of each week for deliveries (Tuesday to Friday) the following week. The stock is updated weekly dependent on seasonal supply.
Orders need to be placed by 1pm the day before shipping selected, this means if you are ordering for Tuesday delivery, your order needs to be in by 1pm Monday latest. Ordering in advance will mean you are more likely to secure your volume.
Webshop will CLOSED Wednesday 2pm each week. Products and stock are then updated for the following week.
Webshop will RE-OPEN each Friday - follow notifications via mailing list and the Facebook page.
Evolve reserves the right to charge additional delivery fees after the order is placed if the order requires extra boxes, additional packaging, or exceeds standard delivery requirements.
If you are local to our premises at PE11 3UP you are welcome to collect your order. Please order as normal on the web shop.
When you get to the payment page click on the information/payment which is located next to payment on the top left side. This will open up another screen where you can request PICK UP - this will deduct the shipping fee and you will be able to pay. Please enter in the notes what time you will collect or give the office a quick ring to arrange 01775 680655. On arrival please park in the visitors car park that is signposted opposite the entrance gate.
There is a bell on the wall outside the gate, please ring, and wait for a member of staff to meet you and bring out your order. Please wear a mask.
There are multiple options for payment through Shopify - ShopPay, Debit/Credit card or BACS. We are adding options such as Go Cardless.
Please note that we have removed PayPal as a payment option as part of streamlining the business.
We will only send to Scotland on DPD on a two day service, we recommend ordering well in advance (not past Wednesday as delays need to be accounted for). We will not take responsibility for condition or handling by the courier. We do however recommend only selecting product that is robust enough to stand the travel.
Once your order is placed your will receive an email confirmation.
Please watch the brief instructional video. If you still need help to add onto an order please either email info@evolveflowers.com or call 01775 680655 as soon as you can and we will do our best to fulfill.
If you add an additional order via the webshop and incur an additional delivery charge we will NOT be able to refund the cost of delivery.
The delivery charge is specially calculated for ‘Highlands and Islands’. If you are located in Scotland, Ireland, or Northern Ireland or any other islands we must calculate the delivery at the point of packing. We will provide you with an estimate and then confirm on the day of dispatch.
Evolve Flowers Ltd strives to be as environmentally friendly as possible, many of our growers use recyclable packaging. We prefer to wrap the flowers in news-off-cuts paper/tissue/packaging rather than sleeves to ensure they reach you in optimum condition. This prevents drying out and avoids sweating from condensation caused by temperature changes throughout the journey. We use metal ‘stay-tight’ bars to prevent the product from slipping in the box. Please handle these carefully as they can be sharp! They do the job better than any elastic or tape and are recycled/recyclable so it is the preferred method! We also use biodegradable labels & eco Kraft tape in an effort to keep our waste and your waste to a minimum!
The flowers are always hydrated before shipping (unless it is a product that doesn’t need water ! Iris/Peonies/Narcissus etc) The majority of products are collected ‘on water’ – check out the posts on TRADE – Evolve Flowers Facebook closed group and see for yourself from our happy customers photos! Condition well on arrival and let the flowers get over the journey for a few hours and all is well!
Sensitive products such as Hydrangea and Sweet peas, that need to travel hydrated have the stem ends wrapped in an eco-fresh bouquet wrap. Please do not dispose of these as they are recyclable and reusable and can be used for a variety of uses. More information can be found in the Knowledge hub or eco sundries section.
WHEN WILL MY DELIVERY ARRIVE?
We dispatch Monday to Friday using DPD and Royal Mail.
Specialist DVS deliveries will be delivered either Tuesday or Thursday. This can be very early in the morning so please leave safe space instructions.
Your delivery will arrive the day after dispatch (providing you are not in a remote location).
We dispatch Monday to Friday using DPD and Royal Mail.
Specialist DVS deliveries will be delivered either Tuesday or Thursday. This can be very early in the morning so please leave safe space instructions.
DPD deliveries are sent Next Day 12pm service (flowers, foliage/sundries are Next Day). Please do alert us as soon as possible on info@evolveflowers.com if you have not received a notification on your designated delivery day.
Any delivery that is not received on time will be rolled over to the following day!
Order your flowers 'ahead of time' not 'just in time' to avoid any additional stresses.
Please log any late delivery in the first instance to DPD
Notify us before 13:00 on day of expected delivery if they haven’t arrived, this increases the possibility of us being able to do something.
We try to avoid any damage by ensuring the product is well protected in the dry-packed box. If you do experience the need to claim then please notify by email within 12 hours of delivery with photographs of the issue. Ideally we would like photographs to include how the product arrived in the box. Each claim will be dealt with individually.
Please note that due to the perishable nature of the products it is unlikely that we are able to subsequently claim from couriers for transit damage. We pack the product as carefully as we can to avoid damages.
If you have a damaged box, please contact DPD to lodge a complaint and follow their refund procedure.
We do not refund parcels for damage sustained in transit.
The DPD app is the best way to keep up with your delivery, they will provide a 1hr window for delivery.
RoyalMail Tracking is available online with your tracking number and in app.
Please follow this so you are up to date with notifications.
WILL VAT BE ADDED TO MY ORDER?
UK VAT will be added on all vatable products. Edibles, such as pumpkins and some squashes are zero-rated and are not subject to VAT.
UK VAT will be added on all vatable products. Edibles, such as pumpkins and some squashes are zero-rated and are not subject to VAT.
Evolve Flowers Ltd VAT number is GB347123317
Evolve Flowers does not give credit terms. We aim to pay the growers on time as they have invested so much time, energy and passion up to the point of cropping we think this is the way it should be. Thank you for kindly understanding this.
Mixed boxes of ‘Florists’ Choice’ are available – starting from £65 - £110 excluding delivery. Let us know which day you would like delivery and state your budget and we will pick the best products of the week for you. As the web shop develops you will be able to see the mix and the stem count that is included in the growers choice selections. This is an easy way to budget as the total stem count can simply be divided by the total cost to determine the average stem prices.
If you would like to set a budget for a seasonal delivery we can also do this - several of our florists request £200 of British product and leave this open for us to fulfil. This is what makes British grown so interesting to design with as sometimes we don't know what will arrive and can include some 'surprises' in the mixed boxes.
Send an email or call, often we can source other products for you or recommend where to find it – there are a good number of growers in Lincolnshire and the surrounding counties and we will do our best to source what you need.
PRE-ORDERS help considerably and for some crops will ensure you are getting what you need. We recommended for wedding orders or large volume orders you give us 'heads up' even if you don't have final numbers and it can be a week or two in advance.
Title your email PRE ORDER for delivery on { insert day and date } and direct to info@evolveflowers.com
List your flower order in stems; unless otherwise stated, ensuring that the MOQ {Minimum Order Quantity} for that flower has been achieved.
EXAMPLE:
Delivery: Wed 22nd April 2021
3 x 50 Tulips – any colour
20 stems Alstro - stem grade
3 x Eucalyptus parvifolia bunches
50 stems Ranunculus mixed
When you receive your confirmation email, there will be a link at the top reading 'Download PDF Version'. Clicking this link will automatically download a PDF copy of your invoice to your computer for your records.
This is due to our accounting software and invoicing software have opposite displays of addresses. Your address will be correct on your order providing you have input them the right way around.
If you recieve a cancellation email from DPD, do not panic. This only reflects that we have cancelled the label associated with your shipment, not your order. This email just means we are changing you over to another courier to ship in a more sustainable and appropriate way for your order. You should receive tracking information from your alternative courier once we have dispatched your parcel, if you do not just contact us via email or phone.